Privacy Policy

Privacy Protection 

At Flite Aviation Limited, your privacy is valued heavily and thus we are committed to the protection of your personal data, which ultimately refers to any information that defines you. 

When an organisation processes your personal data, notice must be given along with details and the purpose for such handling of data. This is one of the many rights granted under the GDPR.

Within this privacy policy, one may find a description of our practices vis a vie your personal data as a user of flyflite.com. Thus, we guarantee that usage and disclosure of such data will be done so in accordance with the policy set out as follows. 

For the data collected through and the maintenance of our website, the data controller is Bob Hornberg, and may be contacted at office@flyflite.com 

Information Gathered

Personal information gathered by our website, is done so as per the choice of our users, such as when filling in a particular field or else through the information they wish to disclose to us via email. 

Additional information collected by our website pertains to the device used to access our website (phone or laptop). Some other information is collected solely because an individual accessed this site such as logs, recorded through cookies.

Usage of data collected

Personal information is used in various ways, depending on the purpose for collection of such data, as specified further below; 

Name and contact details - purpose for using such data:

- fraud prevention and detection, with the purpose of; preventing and detecting fraud against either you or us – unfortunate, but absolutely essential.

- Knowing what you, and other users alike with the purpose of; ensuring that we are providing users with what is desired, as well as to stay ahead of competing firms.

Contact History - purpose for using such data:

This refers to any information you may have provided us with, for example via email. ​

- To provide user service and support with the purpose of ensuring that any queries users may have, have been answered from our end.

- To Train our staff with the purpose of ensuring that the team is well trained in giving clients the best possible service.

Information regarding device utilised - purpose for using such data:

This refers to data which is given to us when a user makes use of our website, such as device IP address and type along with how our website was used by our users.   

- Improvement of website with the purpose of giving users a quality experience when, making use of our website.

- Website protection with the purpose of preventing fraud against us or users themselves as well as to fulfil legal obligations pertaining to user data.

Whilst disclosing your personal data is optional, not doing so may limit your usage of our website, including any services offered via such site. 

- We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis and improving our site. We also share this anonymised information with third parties – but don’t worry, they cannot identify you.

With regard to gathering and usage of such personal data, legal basis is established by virtue of various data protection laws. We also use consent as a legal basis in order to process your query when you contact us, provide customer-care and support services to you.

How long is your data stored ?

- information is kept for no longer than what is necessary, in terms of purpose for the date collected. 

- Data may be stored in order to meet necessary legal requirements or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. Certain legal requirements may dictate that various data is kept on for a specific  period of time.

- Unless necessary, personal data may be kept until the user opts to stop all communications.

Sharing of personal data 

We guarantee that any and all personal data will be safeguarded and thus not sold to any form of third party. On this note however one must be informed that information may be shared with the following;

- Internal third parties I.e., other companies within the group.

- External third parties I.e., service providers, professional advisors, Credit reference agencies,

law enforcement as well as fraud prevention agencies.

Whilst most circumstances dictate that data is only shared having obtained consent, several situations may arise where this is not the case. This would be in the event of a court order, fulfilment of legal requirements / legal requests, facilitation of proper administration of justice, protection of clients’ interests, a dissolution or similar event involving us and/or our subsidiaries and related entities.

However, when data is shared, we guarantee that it is done so with proper care and assurance that the other entity utilizes such date for its intended purposes.

- We may also provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you. Anonymous information means it is anonymous and you will not be identified through this data.

- If we ever have to share data with entities that are outside of the EEA, we will be sure to do so in a manner that complies with the requirements established by the GDPR.

Cookies 

A cookie refers to a small data file placed by most website operators on the browser or hard drive of the user’s device. Cookies may collect information pertaining to the usage of the website, and thus may enable the site to recognize the user’s device and preferences pertaining to past actions.

It is therefore vital that the use and collection of cookies is in compliance with the GDPR and DPA of 2018. 

As per the PECR, consent is required for operators to use such cookies. Should you wish to amend your cookie preferences, you may click on the banner at the bottom of this page.

The following lists the cookies used by us; 

Strictly necessary cookies - cookies necessary for the operation of our website

Performance cookies - allow us to recognize users and monitor the number of visitors our site has and the usage of such site, thus enabling us to improve our site where necessary. 

Functionality cookies - used to recognize frequent users.

We assure you that, unless you have consented, such passive information shall not be combined with personally identifiable information collected elsewhere by our website or respective sites operated by our related entities or subsidiaries.

Your legal rights

There are several legal rights available to you with regards to your personal information.

- The right to be informed about how your personal information is being used.  

- The right to access personal information we have stored about you - enables you to access the data stored about and assess whether it is lawfully being used.

- The right to request the correction of inaccurate personal information pertaining to yourself - this allows you to have any data stored about you corrected, however such data may need to be verified by us.  

- The right to request that certain data is deleted, no longer processed, or collected - this may not always be possible in the case of specific legal reasons, which will be notified to you, if it is the case. 

- The right to object to certain processing based on legitimate interest - However there may be certain instances where we might have overriding legitimate grounds to process such data.

- The right to request human intervention if automated processing without human intervention is used you make decisions having legal or similar effects on you.

- The right to withdraw consent for other consent-based processing at any time.

- The right to request that we transfer or port elements of your data either to you or another service provider.

- The right to complain to your data protection regulator.

Security of personal data

This is essential. Whilst we do our utmost to safeguard your data and make use of HTTPS in order to aid in the safeguarding of your data, one must keep in mind that no data transmission over the internet can be guaranteed to be totally secure. However, the following security measures have been placed in order to keep such information as safe as possible:

- Use of secure server

- Use of firewalls

- Use of encryption

- Physical access controls at data centres

- Information access controls

- Use of back-up systems

Children Under 16

If you are under the age of 16, please obtain your parent/ guardian's permission before providing us with any personal information. 

In such situation, we will need to handle personal data pertaining to parents or guardians – and we may also need to obtain verification evidence to establish that permission is granted or authorized by the holder of parental responsibility.

Links to Other Websites

Our privacy notice does not apply to links on this site that go to websites that are not under our control. We are not liable for the collection or use of your personal information by third-party websites. As a result, we recommend that you read the privacy policies of any other websites you visit.

How to contact us

We are always delighted to hear from you, whether to make a recommendation or if you believe we can do better.  If you have any concerns about our Privacy Policy or wish to lodge a complaint about how we have handled your personal information, please do not hesitate to contact us at: office@flyflite.com

Our website is always being reviewed - new functions and features are added and enhanced on a regular basis, thus updates to our privacy policy may be necessary from time to time. 

As a result, we advise you to review our privacy policies on a regular basis.